What security measures does Kodex implement continuously?

Kodex implements continuous 24/7 security measures including application security patches, SSL/TLS certificate renewals, firewall and intrusion prevention updates, and package vulnerability fixes. These updates happen seamlessly in the background without user disruption.

How often does Kodex perform scheduled maintenance?

Kodex performs scheduled maintenance bi-weekly. This includes kernel security patches, performance optimization with system memory refresh and service restart, and core infrastructure updates to fundamental system components.

What data remains intact during maintenance?

During maintenance, your positions and holdings, portfolio values, finished courses, lessons and badges, profile settings, and streaks and other achievements remain fully intact and secure.

What may pause briefly during maintenance?

During maintenance, trade execution may not complete (retry after 30 seconds), quiz questions may not save (re-submit after reconnect), daily challenge submissions may not register (submit again once platform returns), and dashboard view may show a brief connection lost message that reconnects automatically.

When does Kodex perform maintenance?

Maintenance occurs bi-weekly at 11:00 PM Saturday Pacific Time, 2:00 AM Sunday Eastern Time, 7:00 AM Sunday UK Time, and 8:00 AM Sunday Central Europe Time. The 2026 maintenance calendar includes dates on the 1st-7th and 15th-21st of each month.

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Support at Kodex isn’t a ticket queue or a chatbot loop. It’s a direct channel when something in the system needs attention. If a response pauses, it means the system is being adjusted. We return as soon as it’s stable.

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Reach out to to the Crew

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